Jomconnect, Homeconnect, Bizconnect and D’connect Digital and Physical Top Up/Recharge/Reload on your devices are real-time transactions and there will be no refund or exchange permitted.

Please be advised that you are responsible for the Digital and Physical Top up/Recharge/Reload and all charges that result from those purchases. Summernet Sdn Bhd is not responsible for any purchase of Top Up/Recharge/Reload internet plans for an incorrect devices or signed in ID’s.

However, in a case where a transaction has been completed by you on the Site, and money has been charged to your card or bank account but a Top Up/Recharge/Reload has not been delivered within 24 hours of your completion of the transaction for reasons like “service provider unavailable” and/or other technical issues, then you may inform us by sending us an email at or contact our technical as stated in our official website

We request you to include in the email the following details in the devices, Package Plans, Top up/Recharge/Reload value, Transaction date and Order Number.