Jomconnect, Homeconnect, Bizconnect and D’connect Digital and Physical Top Up/Recharge/Reload on your devices are real-time transactions and there will be no refund or exchange permitted.
Please be advised that you are responsible for the Digital and Physical Top up/Recharge/Reload and all charges that result from those purchases. Summernet Sdn Bhd is not responsible for any purchase of Top Up/Recharge/Reload internet plans for an incorrect devices or signed in ID’s.
However, in a case where a transaction has been completed by you on the Site, and money has been charged to your card or bank account but a Top Up/Recharge/Reload has not been delivered within 24 hours of your completion of the transaction for reasons like “service provider unavailable” and/or other technical issues, then you may inform us by sending us an email at firstname.lastname@example.org or contact our technical as stated in our official website http://summernetsb.com.
We request you to include in the email the following details in the devices, Package Plans, Top up/Recharge/Reload value, Transaction date and Order Number.